FAQ
Are the flowers real?
It's artificial flowers! We use high quality silk flower, so looks real.
How long is the flower balloon maintained?
Flower balloon lasts about 3 months depending on how you manage. Please avoid placing balloon next to sharp objects as well as extreme hot & cold environments.
Is it possible to ship in the US?
Yess!! We ship to anywhere in US! We pack very carefully. Please contact me if you have any problem regarding shipping.
Is it fully assembled?
Sure!! It's fully assembled. You can ship to your family or friends as a gift. If you need a note like card, let me know!
SHIPPING POLICY
All flower balloons are shipped by USPS priority. We do our best to try to put the orders out before your recommended date. It most likely arrive on time but shipping can be delayed 1-2day.
RETURN & EXCHANGE POLICY
⩓ Avoid placing balloon next to sharp objects as well as extreme hot & cold environments. It will puncture the balloon inside. If this happens, please note that will not be able to refund or replace the order.
⩓ Due to all orders being all handmade and custom made to order, if you wish to cancel your order, you will only receive 50% of the payment refunded to you within 5 hours of purchase. Please contact us directly for any requests or cancellation.
⩓ If any damages on the product upon receiving, please make sure to take pictures of the box and the product right away. Please let us know within the day your product was delivered by the carrier.
CUSTOMER CARE
⩓ Life-like artificial silk flowers used for product longevity
⩓ Avoid placing balloon next to sharp objects as well as extreme hot & cold environments. It will puncture the balloon inside. If this happens, please note that will not be able to refund or replace the order.
⩓ Due to all orders being all handmade and custom made to order, if you wish to cancel your order, you will only receive 50% of the payment refunded to you within 5 hours of purchase. Please contact us directly for any requests or cancellation.
⩓ The balloon is durable lasts about 3 months. It will deflate over time depending on how it is managed. Please keep them in a room temperature environment.
⩓ If any damages on the product upon receiving, please make sure to take pictures of the box and the product right away. Please let us know within the day your product was delivered by the carrier.
⩓ All flower balloons are shipped by USPS priority. We do our best to try to put the orders out before your recommended date. It most likely arrive on time but shipping can be delayed 1-2day.